Shipping and Returns
DNC Hobby's requires that all orders be shipped to street or physical shipping address. Shipping to a P.O. box is not allowed. DNC Hobby's does not currently accept orders outside of Canada or United States, including Puerto Rico and the U.S. Virgin Islands. International customers please contact DNC Hobby's by email at firstname.lastname@example.org
Standard Ground Shipping
If standard ground shipping is selected, please allow up to 2 weeks to receive your order. It may take up to 3 days for your order to be processed, filled, and shipped, and up to 7-10 days of travel time with standard ground shipping. These are the typical, expected delivery times. Depending on the volume of orders and your proximity to a Redcat Racing warehouse, your actual delivery time may vary.
When to Contact DNC Hobby's
When your order has been processed and shipped, you will receive an e-mail confirmation (if an e-mail address was provided). If you have not received confirmation that your order has been processed and shipped by the fourth day for ground shipments, or by the following day for air shipments, then please contact us for verification of receipt/processing of your order
When not to Contact DNC Hobby's
Once the order has been shipped, please do not contact DNC Hobby's to find out the delivery status of your order. You will receive a tracking number in your confirmation e-mail. This tracking number will also be available on the "Order History" page, under "My Account" after the order ships. Please use the tracking number to find the expected delivery date and to follow the travel progress of your order.
If you have received a shipment that is incorrect, please contact us at 865-365-5523, or send an e-mail to email@example.com. Our friendly customer support representatives will work with you to resolve the problem. The site does not have the option to return items to DNC Hobby's
Do not simply return or redirect the package back to DNC Hobby's without contacting DNC Hobby's first. Packages returned to DNC Hobby's without return authorization will be rejected.
If there are any questions regarding this shipping and returns policy you may contact us using the information below.
220 W Dumplin Valley RD
Kodak TN 37764